This dealer did not do that, did not take the vehicle back when I tried to return it within 24 hours and did not fix the problems despite promising to do so early in the process. I offered to split the repair costs or trade the vehicle towards a different vehicle but they did not respond.īottom line: A reputable dealer will inspect their vehicles and fix any problems before selling it. When I informed the dealer about the results, his approach immediately changed and he told me I bought the car as is and they would only offer $1000. Also, the employee who drove the vehicle to the Manassas location should have known there was a problem as well. The first 3 issues are not unique to a Tesla and should have been identified if the vehicle had been inspected by the dealer so either they didn't inspect it or they didn't disclose the issues when selling the vehicle. The following Thursday, Tesla performed the inspection and identified that the wheels needed to be balanced, the bearings needed to be replaced, the axle was leaking and the drive motor needed to be replaced. Please note that I have documentation for all of this and he did not dispute the timeline or assurances provided by his sales team. I emailed the GM with a timeline of the events thus far and he assured me he would work with me once Tesla had performed the inspection. I asked what would we do when we had the information and he told me to work it out with the GM. I did not receive a phone call on Thursday so I called him on Friday when he then changed his story and told me the maintenance team did not feel comfortable working on a Tesla and I needed to have Tesla inspect it and then let the dealer know what the issue was. I took the vehicle in on Monday and the salesperson told me the maintenance team thought the problem was the drive motor needed to be lubricated and his maintenance team could do the work on Thursday or Friday and he would call me back. They then had me call the salesperson in Manassas who assured me they would look at the vehicle on Monday and would work with me to resolve the problem. I was told by the staff that their maintenance team was not available but they had someone drive with me who verified there was a problem. I took it to their Fredericksburg location where I attempted to return the vehicle. The next day (Saturday) I took it on a highway and immediately identified a potential problem with the vehicle. This turned out being a costly assumption. I wound up buying the vehicle As Is as I falsely assumed that the vehicle was fine and the dealer would have inspected the vehicle and disclosed any potential problems. I took it for a quick test drive but was unable to get to highway speeds due to traffic congestion in Manassas. I came back 1.5 hours later right when the car arrived after being driven by one of their employees. When I arrived, I was told that the car wasn't there but they would have it there in 1.5 hours. I went to this dealer to look at a 2013 Tesla Model S on a Friday. Summary: Tread carefully when buying from this dealer as they will not stand behind their products and will not disclose any potential mechanical issues that they should've identified. **NATIONWIDE DELIVERY AVAILABLE** FINANCE RATES AS LOW AS 3.9% AND SPECIALS ON EXTENDED WARRANTY THROUGH OUR FINANCING AND UP TO 110% OF KBB TRADE-IN. If you have questions about a specific vehicle we will do our best to help you.Located in Manassas, VA / 347 miles away from Springfield, MA If you are interested in one of our vehicles we encourage you to contact us before you make the trip, so that we can help you make the most of it. We are happy to accommodate new and used car shoppers from throughout the Cincinnati area. We would love the chance to help you find the perfect vehicle for you.Ĭincinnati Region Chevrolet Car Dealership If you are looking for a specific used car or truck like a Colorado ZR2, a Tahoe High Country or a Bolt EV please contact us. Our used car lot also frequently carries a variety of your favorite makes and models of used cars, crossovers, trucks and SUVs. Chevy Certified Pre-Owned (CPO) vehicles undergo an extensive inspection and reconditioning process which makes them an industry leader in value and reliability. In addition to our Chevrolet dealership we offer a great selection of used cars near you.
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